Refund & Return Policy

Last updated: September 18, 2026

We want you to be happy with your order. Here is how refunds, returns and cancellations work at Mavie Hauz.

Damaged, defective or wrong item

If your item arrives damaged, stops working because of a defect, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video that shows the problem. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.

Returns for other reasons

Because our products ship directly from our fulfillment partners, we do not accept returns of items that arrive in working condition and as described. Items that are damaged, defective or wrong are always covered, as explained above.

Before you order

Most smart home devices connect only to 2.4 GHz WiFi and need a smartphone with the app listed in the product description. Please check these requirements, and the product dimensions, before ordering.

Cancellations

You can cancel your order for a full refund until it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but the options above still apply.

Lost packages

If your package is lost in transit, we will send a replacement or give you a full refund. See our Shipping Policy for details.

When you get your refund

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take up to 10 more business days to appear on your statement.

Questions about this policy? Email us at maviehauz@gmail.com. We reply within 2 business days.